What is Operational Excellence?
Operational Excellence is a philosophy of organizational leadership that stresses continuous improvement, teamwork, and problem solving throughout the organization by focusing on the needs of the customer, empowering employees, and focusing management attention towards sustainable improvement of organizational performance.
The focus of Operational Excellence goes beyond the traditional event-based model towards improvement toward a long-term change in organizational culture.
How to achieve Operational Excellence?
Operational Excellence is achieved by first establishing the foundation of a customer focused organization along with the leadership that is capable of transitioning the organization to a high performing organization. Several conditions are necessary including the mission and vision of the organization, the operational excellence strategy and associated tactics, the appropriate performance metrics, and an understanding of how value is created in the organization along with an understanding of value proposition that will create a decisive competitive advantage in the market.